There are much better Call Centres - Stay Clear - Customer Advisor Concentrix Employee Review

2.0
Dec 7, 2021
Recommend
CEO approval
Business Outlook

Pros

The people you meet in training sessions turn into great friends and people to drown your sorrows with because of this place.

Cons

Management have no clue. Don;t try and o for promotions unless you know some one above you well enough for them to recommend you. Training is a joke. You sit in a classroom for a month, playing games and doing online courses which are supposed to prepare you for the role but they don't. Then you get scolded like children when the big boys come around and your not faking a smile and doing the work as your told. Once you get on the phones god forbid you have to use the bathroom for more than 3 minutes. They will give you a warning. And if you get 3, your basically out.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

Cons

Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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