Unfulfilling - Technical Support Specialist Concentrix Employee Review

1.0
Dec 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Wonderful coworkers, working from home is nice. The job is easy enough to learn and the training is a highlight. Coaching is generally very well done.

Cons

There are many. The pay is abhorrent. Moving into a senior role comes with an 80 cent pay rise. Incentive pay is very difficult to maintain if you aren’t a robot. In my two years of employment, I had five different team leaders due to constant internal reshuffles. One of these teams was rife with favouritism, which absolutely killed my morale while working under that manager. The pressure is immense at the job. There is minimal time off calls, bathroom breaks are heavily monitored - you will be personally called out if you take time off calls for any reason or amount of time. I once had a timestamp for a bathroom break shared openly with my team by my manager - absolutely disgusting behaviour. Internal progression is only possible if you’re friends with those in higher positions. If you prefer to just clock in and clock out, you will struggle to progress within the company. Strict work-from-home work space requirements mean that your office room will likely be uncomfortable. I understand this is to meet client demands, but it felt like working out of a padded cell with an iMac in the corner. This job is deeply unfulfilling and will erode your mental and physical health. I can only recommend this job to somebody who needs employment to get back on their feet - even then, don’t stop looking for other jobs. You do not want to stay here for long.

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Concentrix Response
4y
Hello and thank you for the review- you've mentioned some things we really want to address. First, we want to thank you for leaving us this feedback to consider when we talk about making Concentrix Australia a great place to work. Each month we provide our leadership teams with an overview of how both current and former staff feel their work experience with us is and it's crucial for us to share your perspective on favoritism and micromanagement within our work place since that is not the integrity we promote within our culture. We do hope that in the future you reconsider Concentrix as an employer and have a much better experience.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

Cons

Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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