Company Review - Customer Service Representative Concentrix Employee Review

1.0
May 14, 2015
Recommend
CEO approval
Business Outlook

Pros

I'm just so happy I got out of this company.

Cons

-First is Salary,is not competitive as what other companies are offering nowadays considering the type of account they're handling. They will tell you it is depending on your annual performance , then you give them a good score (1 or 2+) then you'll get an increase of roughly around Php600. -Second, forced OT. You're almost done with your shift then suddenly an update with your schedule will pop up and boooom! A 30mins ot will be plotted. After the 30mins ot, you still have to stay and be forced to attend team huddle even if you're totally drained. - Third, politics politics politics... it's all over the company. if they don't like you personally, then you'll be stuck down there even if you give them outstanding performance It won't mean a thing. What 'they' want is a 'yes boss' employee who just say 'yes' to all their demands. Even if it's too imposible to attain -Fourth, going against the Labor code. I have had a colleague who got terminated without having proper investigation. Was never even given an opportunity to be on a hearing to defend themselves. -This is not a people company.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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