Toxic - Customer Service Representative Concentrix Employee Review

2.0
Jul 10, 2023
Recommend
CEO approval
Business Outlook

Pros

The people were nice, and doing their best in an atmosphere that was becoming worse and worse

Cons

Toxic atmosphere, changing schedules, impossible to maintain work-life balance. Poor communication.

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Concentrix Response
2y
We are grateful for your review, even if your experience isn't our best reflection of Concentrix for a home through your career. We do provide our leadership an overview of this anonymous feedback on a regular basis so that we can continue to focus on what our staff both want and need, however we encourage you to share more information with your local People Solutions leadership, particularly regarding how you don't feel supported or that training isn't preparing you to be successful. If you are not comfortable sharing your feedback in person, we also have a confidential inbox, staff.online.feedback@concentrix.com, which is another means of providing us more specific details with the guarantee of your anonymous feedback being shared for consideration. Our staff are important to us and we want you to enjoy a long and stable career at Concentrix, we hope that you will give us more information to make this happen.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

Cons

Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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