Work there if you have to. - Infotainment Specialist Concentrix Employee Review

1.0
Jan 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Typically they hire people that are very fun to hangout with, not necessarily work around or with.

Cons

Lets assume you are a decent employee: You will pick up the slack from people who: don't show up on the weekends and take forever to get fired, show up high, don't learn their job after 3-6 weeks of being babied and will frequently leave you messes to clean up. They arbitrarily introduce steps that make the whole process of documenting a call redundant on several levels and then tighten your metrics till they can write you up so - you could average 18 minutes a call one month and earn incentive pay (which they WONT process timely if at all) and then get written up for that call time the next month. They don't give consistent training to team leads and frequently your direct supervisor won't know the answer to a question. I could go on but I washed my hands of em.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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