Good luck giving a customer what they NEED. - BGCO Specialist Conduent Employee Review

1.0
Jun 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Pay is ok. You can live on it, but after 6 months they WILL drop you off contract. I feel I actually learned a lot about people, business and overall myself as well. I always look to leave something better than I found it, and this was unfixable. I am trying to find pros...but the way the customer is set up to get screwed and fail...it's hard.

Cons

Where do I start. Anyone that has worked here and has ACTUALLY TRIED to move up in the company knows it's not gonna happen immediately. Even the supervisors have their hands tied when it comes to getting somewhere. It is impossible to TRULY give "excellent customer service" and in my time there I had many people say that I did great, but the COMPANY (client) will not allow us to actually help due to all the changing rules and regulations. Training will NOT help you, nor will most of the so called floor support...(which I was accepted for, but after a month was never used in that capacity..) even though my scores were above average and my attendance was PERFECT for 6 months.

Explore other reviews about Conduent

1.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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