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      Connexus Resource Group

      Engaged Employer

      Connexus Resource Group reviews

      Loved the job - Customer Service Representative (CSR) Connexus Resource Group Employee Review

      4.0
      Apr 8, 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training was really detail and you learned wasn't rushed training. The Managers, Sups, leads and other co-workers were amazing I loved the customers as well they were so nice Enjoyed clocking in everyday

      Cons

      Only con is being laid off without any notice And the pay is on the low side

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      Connexus Resource Group Response
      1y
      Thank you so much for taking the time to share your experience. It means a lot to hear that you enjoyed your role, appreciated the thorough training, and felt supported by your managers, supervisors, and coworkers. Creating a positive work environment and connecting with customers is something we truly value, so we’re grateful to know that was your experience. We also hear your concerns about the layoff process and the impact it can have, especially in today’s economy. Your feedback about providing advance notice is important and will be shared with leadership. It’s a fair and thoughtful suggestion, and we absolutely agree that employees deserve clear, timely communication during uncertain times. We truly appreciate your hard work and dedication while you were with us and wish you nothing but the best in your future opportunities. If the right position opens again, we’d be honored to have you back.

      Explore other reviews about Connexus Resource Group

      5.0
      May 14, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Connexus gave me an opportunity when I felt like I was quickly running out of options. I've been with them for 5+ years and they haven't given up on me yet. I also love being able to work from home.

      Cons

      Working from home can be difficult when you try to connect with your team.

      1.0
      May 19, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've met and worked along side some pretty amazing people.

      Cons

      Pay rate does NOT match the amount of stress. Constantly being bounced from one campaign to another. Having to unlearn something you learn one week to relearn another. I was moved to a campaign that did not correlate with me skills at all. I asked to be transferred to another campaign for that very reason. I just wasn't getting it. I was told to wait until the ramp down (busy season ending). When the ramp down came I was laid off after 8 months and 2 campaigns later and just told to "reapply in 90 days", I was told it was for points from 1 day when I had to leave to get my son and a poor performance review after I stated clearly the campaign wasn't a good fit before the points and the review. The lack of concern for their current and former employees is also not worth the crappy pay. I would not recommend this job for anyone looking for stability or a solid career.

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