Nobody's Home in Englewood - Customer Service Representative III/Tech Support DISH Employee Review

2.0
Aug 18, 2012
Recommend
CEO approval
Business Outlook

Pros

Pay was good. Life lesson learned- Don't work for the money, work because you like what you do.

Cons

Corporate management is so disconnected from their front line workers it ridiculous. Supervisors never give out a rating of "Excellent" on Perfomance Appraisals (I was told exactly by sups, managers, and directors) because that would raise a red flag at Corporate. I think the use of mandatory overtime is a big reason why not to work at Dish. It's not that bad if it's scheduled weeks or even a single week in advance. It's the overtime that they schedule you for after your shift ,10 minutes before your regular shift is supposed to end (which is more often than not). Who wouldn't be unhappy with that? Maybe you have to pick up your kids, have a 2nd job, or just have plans after work. Exceptions for those instances are so very, very, very, extremely rare and you don't even get a break in between to make a phone call. I was also passed up for a promotion on 3 different occasions because upper "mismanagement" had already predetermined who would get that position before it even posted. I was just as qualified, if not more so, than the other applicants in two of those instances. I was told by my supervisor that even though I should get it that I wouldn't because of "office politics". After Mr. Clayton took over 'everybody is a salesperson' was the common theme at Dish. As I was a door to door salesman I really had no problem but some people just can't sell. But if you didn't sell or didn't sell enough you are reprimanded.

Explore other reviews about DISH

5.0
Feb 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great and flexible work supported my growth through college

Cons

Honestly that the product we were selling wasn't the best value

avatar
DISH Response
3mo
It is wonderful to hear that the flexibility of your role provided the support you needed to successfully navigate your growth through college. We take great pride in being a workplace that accommodates the educational pursuits of our team members, as we know how vital that balance is for long-term career development. While it is rewarding to hear about your personal success, we also appreciate your candid perspective regarding our product value and market positioning. We are constantly evaluating our competitive edge and exploring new ways to better serve both our core customers and emerging markets. Feedback like yours is essential as we strive to evolve and refine our approach to the business.
1.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home is the only pro I can think of

Cons

They don’t provide any equipment aside from the computer itself. They mislead you during the interview and job description. You are paid according to price of product sold and close rate however it’s all inbound calls and you can not call back. The inbound calls are lousy, people who don’t even have a $1 on a card in order to do the eligibility check, or no card at all.. poor credit which leads to higher out of pocket costs. I think only a handful of times I couldn’t overcome the spousal objection or the just shopping objection. Those I will take responsibility for but if I’m getting calls from people who don’t have a card or don’t have a $ or don’t have the money to put down OR already have an account or is a mis-transfer or were passed along because the technicians have to make referrals even though the customer isn’t actually interested in the product yet the tech makes them still call.. that’s crap and it’s not real sales.

1
avatar
DISH Response
2w
We appreciate you taking the time to share your perspective with us. Hearing about your day-to-day reality in sales—from lead quality to equipment needs—is incredibly valuable as we continuously work to refine our internal processes and onboarding experience. While we are glad you enjoyed the flexibility of working from home, it is disheartening to learn that you felt misled by our initial job description and interview process. We want to ensure our teams feel properly supported and equipped to succeed in their roles. Our People Operations team would welcome the opportunity to dive deeper into your feedback regarding our commission structures and lead generation systems. Please feel free to reach out to us directly at peopleoperations@dish.com so we can better understand your specific situation. Thank you again for your candor in this situation.
See reviews by: Helpful|Rating|Date|All