Could be MUCH better - Field Service Coordinator DISH Employee Review

3.0
Sep 12, 2012
Recommend
CEO approval
Business Outlook

Pros

Can't complain too much about the pay

Cons

They are turning this "One more" initiative into a "One more too many". In my department, instead of being proactive, we merely deal with the daily struggles of coordinating our burned out techs in ridiculously over-routed areas while telling the customer our techs are "running behind" when we should be telling them that they are lucky if they are seen because we book more jobs than the techs can handle. Days are often made much for difficult and stressful because every tech must be booked to the gills with work, leaving no wiggle room for the variables that play out in the field. Dish employees are held to metrics that are often unrealistic, unreliable, and the majority of the metrics are out of the employee's control. Work place gets real stressful. there is an ambulance at the call center at least once a month hauling an employee out on a stretcher. I have had days I felt I could be one of them.

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5.0
Nov 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Good salary and team atmosphere

Cons

A lot of travel to accounts

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DISH Response
7mo
It's wonderful to hear that you've experienced the positive aspects of our company, particularly noting the competitive salary and the strong team atmosphere we strive to foster. We truly appreciate you sharing your perspective. We also recognize your feedback regarding the significant travel requirements to accounts. We understand that extensive travel can impact work-life balance, and we are continuously looking at ways to optimize our account management strategies and leverage technology to potentially mitigate the need for constant travel where possible. Your comments are invaluable as we work to improve the employee experience. We are dedicated to ensuring a positive and productive environment for everyone on our team.
1.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home is the only pro I can think of

Cons

They don’t provide any equipment aside from the computer itself. They mislead you during the interview and job description. You are paid according to price of product sold and close rate however it’s all inbound calls and you can not call back. The inbound calls are lousy, people who don’t even have a $1 on a card in order to do the eligibility check, or no card at all.. poor credit which leads to higher out of pocket costs. I think only a handful of times I couldn’t overcome the spousal objection or the just shopping objection. Those I will take responsibility for but if I’m getting calls from people who don’t have a card or don’t have a $ or don’t have the money to put down OR already have an account or is a mis-transfer or were passed along because the technicians have to make referrals even though the customer isn’t actually interested in the product yet the tech makes them still call.. that’s crap and it’s not real sales.

1
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DISH Response
2w
We appreciate you taking the time to share your perspective with us. Hearing about your day-to-day reality in sales—from lead quality to equipment needs—is incredibly valuable as we continuously work to refine our internal processes and onboarding experience. While we are glad you enjoyed the flexibility of working from home, it is disheartening to learn that you felt misled by our initial job description and interview process. We want to ensure our teams feel properly supported and equipped to succeed in their roles. Our People Operations team would welcome the opportunity to dive deeper into your feedback regarding our commission structures and lead generation systems. Please feel free to reach out to us directly at peopleoperations@dish.com so we can better understand your specific situation. Thank you again for your candor in this situation.
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