Pros
The pay is fairly decent, and is certainly competitive for the area, as well as free satellite TV service to employees.
Cons
I'll just list these: -Long Hours -Horrible Benefits -"Corporate" has no value for it's employees -Most managerial staff could care less about its employees nor how well they perform -Regularly "talent manages" employees out the door for performing poorly -Relies heavily on certain "customer satisfaction" metrics to grade the agent, regardless of how well the agent actually performs according to the "Quality Assurance" guidelines -Very inflexible concerning employees who are students. I was personally informed by one of the HR managers that an agent, and I quote, "must be with their supervisor 100% of the time" even if that means having to skip classes in order to be at work -Risks employees lives to have an agent on the phone vs. an agent at home due to inclement weather conditions -Agents are trained in one way by the training department, told something else by their supervisor, and then told to do the same thing in, yet again, a different manner by a third supervisor. -Agents are required to follow guidelines, regardless of call situation, that sometimes lead to the agents being verbally abused by the customer, with no way to defend themselves. -The company enforces "Business Casual" for a call center in which the only people allowed inside, are the employees. -Promises agents regular pay raises based on seniority, in 6 months, following a second round of training, I still had not received the pay raise. -Very strict on "breaks" as being late, even by 1, "ONE", minute creates an "occurrence" which affects your attendance.
