5.0
Jan 8, 2013
Anonymous employee
Current employee, more than 8 years
Christiansburg, VA
Recommend
CEO approval
Business Outlook
Pros
Great advancement opportunities, competitive pay scale, Pay for performance, sales bonus's, clearly outlined expectations, and lenient attendance policy. The Training is paid, and excellent. Management is friendly and approachable. Many extra perks, like prize giveaways, holiday parties, and on site gym.
Cons
Its hard work talking to customers who are upset, but that has nothing to do with how the company runs, its the nature of the business. Pay scale for support staff should be increased, right now you can make the most money if your an agent on the phone. Its upside down to not compensate the people who support those successful agents. Without us, they wouldn't have that success.