Pros
The only advantages of working at DISH are the income potential and a nominal, or no cost, cable television subscription. In exchange for these advantages you pay a steep price in attempting to maintain your personal integrity, to truly satisfy a customer's (vs. the company's) stated needs, and your sanity.
Cons
In theory, the inside sales representative's goal is to satisfy customer wants and needs. In practice, at DISH, this goal is perverted to satisfy the company's wants and needs, regardless of whether they are in line with those of the customer. In this environment, sales management places a priority on "selling the slinky sphinx," that product or service which is most profitable or which will, in the company's estimation, increase customer loyalty. The best way to sell this slinky sphinx is to not tell the customer what he or she is paying for or to simply ignore what the customer wants or needs and quote a price which satisfies the wants or needs of the company. As a result of management's total disregard for employee's concerns, unreasonable requirements for overtime, the compensation for this overtime, micro-management, lack of direction in sales objectives, chargebacks to employees income, and total disregard of the wants and needs of customer and employees, turnover for inside sales representatives is astronomical. Rather than attempting to address these concerns, management takes the attitude that the best answer is for an employee to resign or be fired because they can find another willing to fill his or her seat.
