Hmm...dish - Customer Service Representative II DISH Employee Review

2.0
Sep 1, 2015
Recommend
CEO approval
Business Outlook

Pros

TImely paychecks, decent starting pay and training for other jobs in the future? Friendly coworkers and supervisors are fairly friendly. The management was very nice to me actually, I don't even know why since I was just another commoner. There was a rule about 5 attendance points is a final warning and termination. Through my 2 years there, I reached 5 points within my first 6 months and had been over that limit for the rest of the 2 years one time even surpassing 10. But they still kept me and tried to work it out with me many times to try to lower it to meet company policy. But since this place is just too far away from home requiring me to take 2 hours to commute, there's just nothing I could've done until corporate issued the termination. Oh well, the management treated me nicely and so did the rest of the coworkers. Nothing bad about the people there.

Cons

Long hours, short breaks. Nowhere accessible for decent food. Company is out in the middle of nowhere industrial area. Bad policy on time off. Many other things like bad health benefits and such. The only thing I enjoyed was that I got my designer frames for $180 off retail price. THe people running dish needs to get their heads out of their a**es and stop mistreating the people working in this call center. We were forced to work more than any other call centers in other locations and paid less with no bonus as well. There were periods where we had mandatory overtime also. That was really the last straw and I gave up on them completely and started coming in whenever I wanted for about a month until they fired me.

Explore other reviews about DISH

5.0
Aug 8, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

DISH Network offers an amazing culture, strong career growth, and competitive compensation. It’s a great place to start your career — no prior experience required. The company truly invests in its people through ongoing training, a mentorship program and even offers tuition reimbursement, that sets you on the right path to succeed in the sales world. Whether you're just starting out or looking to grow, there's real opportunity here to build a long-term career.

Cons

No Cons - as long as you're willing to show up with a good attitude - skies the limit! If you're resilient and coachable, you'll succeed.

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DISH Response
10mo
This is fantastic to hear! We're so proud to see you've grown with us over the past 16 years, growing into a leadership role. Your journey is a perfect example of the opportunities we strive to provide our team members. We truly believe in investing in our people through training, mentorship, and education support, and it's incredibly rewarding to know these programs have made a real impact on your career. Thank you for sharing your experience and for being a part of the DISH family for so long. We appreciate your dedication!
3.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good middle management and compensation. Lots of opportunities to learn from plenty of smart people.

Cons

Disclaimer -This is all water cooler hearsay and opinion. During the two years I was there the bill came due on being penny wise and dollar dumb over the years. A great example is Sling. Dish beat basically everyone to market but Netflix with streaming and was the first platform to offer live TV via stream (which YouTube TV still uses as a selling point). What happened? Dish paid the original engineers to build it and then balked at paying them to document and maintain it. Same deal with the cyber security team. After years of expecting security engineers to do exceptional work shorthanded for middling compensation eventually they had none. It was all put on the security manager, who had a heart attack after repeatedly requesting support. He understandably did not return. Not much later one of the core systems was ransomed, and the company fell out of the fortune 500. Despite being in the middle of dealing with the consequences of those decisions leadership was doing it all again with the mobile network build out.

1
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DISH Response
1mo
Hearing that you found value in our middle management and compensation, as well as the chance to learn from the talented individuals on our teams, is encouraging. We appreciate you recognizing those aspects of your time with us. On the other hand, the historical context and concerns you shared regarding executive decision-making, infrastructure maintenance, and resource allocation are deeply concerning. Maintaining a stable, secure, and well-supported environment for our workforce is of the utmost importance, and we take feedback regarding employee well-being and operational decisions seriously. We are continually working to strengthen our operations and better support our teams across all business units. Because this review references a sensitive medical situation alongside organizational challenges, we would welcome the opportunity to hear more about your perspective. Please consider reaching out to our team directly at peopleoperations@dish.com so we can learn more.
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