Pros
I struggle to find anything positive to say
Cons
they micromanage every word you say on the phone, every minute of when you clock in, clock out, take your breaks, and more. Furthermore, they pushed us so hard to the point of frustrating people to tears on the line with us, to keep them from canceling an outdated antiquated service when people wanted to go for streaming instead. The management have no life experience and no management experience, and the amount of nepotism and petty behavior amongst these children managers was bitter, scorekeeping, chastising, power-play games, and massively stressful and unhealthy. senior managers are very stressed to make numbers and that rolls downhill exponentially. I had to check in with my manager with each rejection the customer would want to legitimately put forward when trying to put that customer onto a new contract. Furthermore, there are individual agents that cheat the system with the help of management to make excessive amounts of money. There was a lot of drug use, sabotaging, under the table favors and more. It was a very toxic environment. The turnover rate was somewhere close to about 80 or 90% within the first two months for agents. And very understandably.
