Dark days ahead and the ship is taking on water, where are the rats? - Technical Support Representative Dell Technologies Employee Review

1.0
Jan 23, 2009
Recommend
CEO approval
Business Outlook

Pros

Some of the people that work there are great people to be around. The pay is not great but just ok. My now overpriced medical insurance. There is more available parking these days.

Cons

The stress, especially for those in customer facing roles. Opportunities for advancement do not exist anymore. One always has to be on guard because ever since the first round of layoffs the needs of the business will outweigh yours. Promotions do not go to the most qualified. Brown nosers seem to do the best. Having Dell on your resume just isn't what it used to be. Sometimes multitasking isn't the most efficient way to be doing things. No raise this year but I guess that is ok Dell needs that nickel more than I do

Explore other reviews about Dell Technologies

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Very helpful and knowledgeable community, incredibly easy to talk to anyone in any part of the business. Gave me a wide range of experiences/projects.

Cons

Limited intern bonding opportunities when compared to Round Rock office.

3.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The people are the best part of this job. I have met so many amazing people in this role. Even some I would consider life long friends. I think the experience gained from this job has also been useful for any sales role you may need for any future endeavors in sales or the tech industry.

Cons

Upper management has made many changes to the compensation and the metrics which has for sure effected employee satisfaction. Turnover rate is insane as there’s a new hire class literally every month. Dell itself is running out of room and they are not making any new teams for the new hire classes which has left more tenured reps in a vulnerable position.

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