Call Center - Fraud Representative Discover Employee Review

2.0
May 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Decent benefits and that's about it.

Cons

Compensation is horrible, stressful work environment with always having to meet stricter call times, no path for advancement, management is not very helpful, schedule usually sucks, shortest break of any job I have every had.

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Its a great place to work. A little challenging with the recent changes. Tuition reimbursment, insurance paid time off. Yearly bonus.

Cons

Its collections the call flow process.

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