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      Not Great - Collections Specialist Discover Employee Review

      3.0
      Feb 8, 2024
      Collections specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work at home, equipment provided

      Cons

      Impersonal management, extremely strict in their weekly review upholding "TRUST" pillars, insufficient training, did not understand mental/medical accommodations

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      5.0
      Jun 18, 2026
      Principal cybersecurity analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

      Cons

      Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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