Made me depressed - Customer Service Representative Discover Employee Review

3.0
Feb 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay & hours were generous

Cons

There actual work was overwhelming with no stop phone calls which were mostly complaints

Explore other reviews about Discover

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a great work-life balance company.

Cons

After the acquisition, everything changed; the company became toxic by Capital One

4.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

- Work life balance - Benefits

Cons

Internally things are disorganized as Discover integrates into Capital One systems and processes.

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