Supportive work environment - Customer Service Representative Discover Employee Review

4.0
Apr 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Discover as a company really cares about their employees and it shows; great benefits that start on Day 1, supportive coaches and team leaders, and thorough training by people who are knowledgable and friendly. Their goal is to develop and promote employees, there is a lot of room for growth if you want it. They are also very organized when it comes to managing employees who are working remotely, including the shipping of equipment and IT support.

Cons

Not many. Maybe the "normal" job stress stuff, but you can't get really away from that.

Explore other reviews about Discover

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a great work-life balance company.

Cons

After the acquisition, everything changed; the company became toxic by Capital One

4.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

- Work life balance - Benefits

Cons

Internally things are disorganized as Discover integrates into Capital One systems and processes.

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