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      A mental drain day after day - Senior Collections Specialist Discover Employee Review

      2.0
      Aug 28, 2024
      Senior collections specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      You have the opportunity to work from home

      Cons

      Combative coaches, disconnected leader ship, abusive customers, poor communication, and a dead moral, below industry average pay.

      Explore other reviews about Discover

      5.0
      Jun 18, 2026
      Principal cybersecurity analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

      Cons

      Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

      5.0
      Jul 7, 2026
      Collections specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Its a great place to work. A little challenging with the recent changes. Tuition reimbursment, insurance paid time off. Yearly bonus.

      Cons

      Its collections the call flow process.

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