Pros
The company offers competitive compensation and comprehensive benefits. It provides excellent resources to support employees in performing their roles effectively. The training program is thorough, equipping you with the necessary knowledge and skills to assist customers confidently before you begin your duties.
Cons
When I transitioned to an actual team, I felt that the TL and Coach could have been more supportive in helping me succeed with Discover. Instead of encouraging me to quit, they could have focused on promoting positivity and finding ways to help me improve in my role. As a leader, it’s important to uplift and support associates, helping them feel capable and valued rather than making them feel inadequate. I believe that with a more positive and supportive TL, I would have thrived and stayed with the team.