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Doubletree By Hilton

Part of Hilton

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High turnover, careless management - Guest Service Agent Doubletree By Hilton Employee Review

2.0
Jul 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Travel benefits. Hourly pay was OK for some people. I realized I should have asked for more when I negotiated hourly pay because they were desperate to hire somebody.

Cons

The property I worked at (near JFK UMass) had horrible safety issues, health hazards in the kitchen, and problems with pluming, heat/AC, bed bugs etc. No free lunch, you have to pay for food. One evening some guest got stabbed in a parking lot. The other days we had people OD in public restroom. And prostitution was just another issue. Management hired some poor guy as a security who wasn't going to risk his life for $10/h. I was afraid to walk home at night after work.

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5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

I have 25 years of experience of housekeeping

Cons

I would like to start in the morning

2.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits and employee meals were great. My team and people I worked with was the reason I stayed.

Cons

Leadership doesn't value or support their managers. Just be prepared to receive little support from corporate and a company as a whole. They don't want operations managers to succeed and rather run through options creating instability for their employees. Expectations constantly change. Favortism runs through departments that starts from the top (GM). Worst experience of my life was deciding to become a manager. Also as a operations manager they don't care about work life balance or if your working over 10 hours. Get use to long hours in operations with no support or help.

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