Pros
The one star review is not a good rating of the company, but upper management and the people team (HR) do not listen, or want to listen, to any problems. They do like metrics and want numbers to show how great they are, so maybe this is the way to get their attention. Here's some pros: Great employees at the bottom of the org chart. They are smart, work hard, and care about the company and their clients. It is great to work on products and services that benefits learning. Most clients are very thankful and great to work with.
Cons
There is a huge lack of communication. Its listed as a negative in every internal review they do, so they say they are going to communicate better. That's their sole increase - to just say that they will do better. There is an office move coming to headquarters, and although they said they will keep people updated, they do not. Either some of the directors are making up information, or others are lying that there isn't changes to be made. The CTO, SVP, and "leader" of the R&D division out-right lied during a town hall today. He is such a hypocrite. One thing I can say here that isn't confidential is that he has changed the culture of a division that used to allowed remote employees to one where people have to be in the office with multiple unrelated teams put together in a large room, even though he is often not in the office and will work from his home.