Company is way ahead of when these negative reviews were written - Customer Success Manager Ellucian Employee Review

5.0
Feb 3, 2017
Recommend
CEO approval
Business Outlook

Pros

I can only speak for the customer success org, but as a millennial working for a huge software company (kinda the dream) I can say that there are well defined steps that employees can take to move up the ladder and it's not just into a management position, its 4 or 5 levels above that too. Professional growth and asking questions isn't just recommend during onboarding and then forgotten, it is continuously brought up and opportunities are pushed so the employees become better and bring more value to the team and to the company. Our direct reports are blunt and honest about things and it feels like an actual team even though members of the team are scattered across the country. We have the ability to work from home in a lot of positions and if you live in the northern Virginia area there is a brand new state of the art HQ opening up that is a west coast tech startup dream. Work is consistent and challenging and I have never felt like I was left out on my own. The company has worked hard since their merger (which if you read other reviews did cause a lot of issues) and the Ellucian culture is now very strong and that makes me feel like I am a productive part of the business.

Cons

This is my first remote position so it does take a while to get use to not working hand in hand with other people. Building close relationships with people takes a longer time because of this. I have learned that working from home actually makes me more productive though. There are times during the year where the entire team meets up which is great. Compensation could be higher, I live in a very expensive area though so that could be subjective.

Explore other reviews about Ellucian

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Work-life balance is amazing, great team to work with. Lots of opportunities to advance and learn new things

Cons

None. I've had an amazing experience working for Ellucian!

1
1.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Ellucian had some genuinely brilliant people. I mean real talent. Smart engineers, sharp support people who could look at a broken system and somehow see both the problem and the political disaster hiding behind it. A lot of people there cared deeply about higher ed. They understood that colleges and universities are not just “customers.” They are institutions trying to keep students moving, faculty supported, and operations alive with systems that often looked held together by duct tape, PLSQL scripts, and institutional trauma.

Cons

Then there was the C-suite. Every company has executives. That’s normal. But this group often felt less like corporate stewards and more like LinkedIn influencers who accidentally wandered into an ERP company. They seemed distant. Aloof. Not deeply engaged with the actual work, the clients, or the people carrying the weight. There was a lot of executive polish, a lot of corporate language, a lot of “vision,” but not always the kind of grounded leadership that makes employees say, “I trust these people with the future of the company.” At times, it felt like the people closest to the customers understood the business better than the people paid the most to lead it.

4
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