Pros
Dubai office had a great atmosphere with 20 plus employee's who utilize the office regularly. Excellent name in the middle east and market share in KSA public sector and UAE. Current Sales VP started the office in 2003 and built the largest business outside of North America and Latin America. Dubai office works hard to satisfy local customer even though there are known product deficiencies , corporate disorganization, and lack of support hamstrings them.
Cons
TPG Capital is currently running the business, attempting to maximize its profits, revenue is falling and hence head count is being cut. Current turn around in sales is ongoing with North American sales force gutted along with other regions including the Dubai office. Professional Services team is in chaos without a proven leader or experienced leader on the Senior leadership team or within the EMEA region. Customers are being forced to move to Banner 9 in two years with older versions being de-supported. Technology is not new but a patch work of upgrades from 40 years ago, cobol is still utilized in the code. Company states its a cloud company but is transitioning on-premise solutions as hosted solutions in the cloud with current customers being charged large maintenance fees. Company is afraid to expand into new sales territories without extensive internal reviews by non-sales departments like product and services. SIS solutions are all on-premise code solutions even the ones stated as cloud only, several with refreshed UI's are improved other products are not being actively refreshed.