get in, learn, get out - Manager of Cloud Operations Ellucian Employee Review

3.0
Nov 16, 2022
Recommend
CEO approval
Business Outlook

Pros

highly growing environment, able to come in and learn a lot, most managers do not micro manage, you can get away with not doing much some days. You need to be a self learner and ambitious but you can get acquainted with a lot of new technologies and dev-ops skills without having much of a background or experience.

Cons

they will go to any length to please their customers and never say no. Customer escalate to VPs or the CEO and teams are forced to always stop everything and help those customers, regardless of the severity of the actual issue. They are understaffed, and on-call rotations can be very grueling

avatar
Ellucian Response
3y
We pride ourselves on being Customer First - and we always want to do everything we can to ensure our customers are having a best-in-class experience. That said, we also place a huge emphasis on having the right processes, tools and support in place to ensure we're able to triage and escalate issues in a scalable, repeatable and appropriate way - without creating a chaotic environment for our employees.

Explore other reviews about Ellucian

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Work-life balance is amazing, great team to work with. Lots of opportunities to advance and learn new things

Cons

None. I've had an amazing experience working for Ellucian!

1
1.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Ellucian had some genuinely brilliant people. I mean real talent. Smart engineers, sharp support people who could look at a broken system and somehow see both the problem and the political disaster hiding behind it. A lot of people there cared deeply about higher ed. They understood that colleges and universities are not just “customers.” They are institutions trying to keep students moving, faculty supported, and operations alive with systems that often looked held together by duct tape, PLSQL scripts, and institutional trauma.

Cons

Then there was the C-suite. Every company has executives. That’s normal. But this group often felt less like corporate stewards and more like LinkedIn influencers who accidentally wandered into an ERP company. They seemed distant. Aloof. Not deeply engaged with the actual work, the clients, or the people carrying the weight. There was a lot of executive polish, a lot of corporate language, a lot of “vision,” but not always the kind of grounded leadership that makes employees say, “I trust these people with the future of the company.” At times, it felt like the people closest to the customers understood the business better than the people paid the most to lead it.

4
See reviews by: Helpful|Rating|Date|All