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Embassy Suites

Part of Hilton

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Na - Anonymous employee Embassy Suites Employee Review

1.0
Nov 22, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hilton Honors benefits are the only pro.

Cons

Was promised 25% tips when hired. First check had NO tips added. Turns out we get 25% of the 'service charge' which is only 5% of the entire bill. The other 75% goes to cooperate (says the other banquet servers). They claim that our manager, sales, etc do not get a cut.

Explore other reviews about Embassy Suites

5.0
Dec 11, 2025
Recommend
CEO approval
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Pros

great people easy job enjoyed

Cons

sometimes it would be very slow

2.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly guests, opportunities to learn multiple areas of the operation, and some hardworking coworkers who genuinely care about providing good service.

Cons

Management inconsistency and favoritism created a difficult work environment. Concerns and feedback were not always handled objectively, and decisions often appeared to be influenced by personal relationships rather than facts or direct communication. Employees could be held accountable without being given an opportunity to explain their perspective, leading to a culture where misunderstandings escalated instead of being resolved. Communication between management and staff lacked transparency, and morale suffered as a result.

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