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Enterprise Mobility

Engaged Employer

Enterprise doesn't offer a quality work-life balance. - Management Trainee Enterprise Mobility Employee Review

1.0
Dec 12, 2010
Recommend
CEO approval
Business Outlook

Pros

If your needing a job with no former experience or skills, the interview process is simple. Hiring managers coach you through the process, they advise you how to answer the area manager and regional managers interview questions before the interview. The first year of your employment, you attend many training events and classes. You are given a driving bonus if you drive to a branch out of your area, although you do have to go through HR, as your branch manager or area manager will avoid paying you as it cuts into branch profit. They offer several ways to earn bonuses through referring employees, car sales leads, and setting up corp accounts. Enterprise grades employees on different aspects of sales and only the top salesman are promoted. There are several ways to build your sales number but the highest weighted product is the additional Damage Waiver, Personal Injury Protection, and Supplemental Liability Protection. The company understanding with sales, is if you are great at selling, then you will be an exceptional manager. You can be promoted to Assistant Manager with in 6-7 months if you are placed in a high selling branch with multiple employees. Assistant Managers and Branch Managers have a high number of turnover, so there is consistent number of management trainees getting promoted. Promotions due not always come with the promised pay-raises, most often people are promoted to a low profiting branch where the object is to prove yourself by turning the branch around, unless you are a personal favorite of the area//regional manager. Then you are given a larger more profitable branch. Branch Managers & above are allowed company vehicle, fuel, and insurance paid, through the company. Branch Managers & above have $200 deducted out of there monthly salary to cover the cost. As a branch Manager your allowed to drive any mid-size car or below.

Cons

Enterprise is a very competitive company, for every Branch Manager there are 10 Management Trainees telling the Area Manager they are a better at selling & running a Branch then the current managers. The Area manager also gets paid & promoted based on how many Management Trainees they promote to Branch Manager. It leaves you insecure in your job knowing that if your branch does not perform for a couple months you will be out. Employees are encouraged to purchase food and offer cash bonuses to employees at your location & accounts for referrals. Your not always reimbursed as it seen from the regional & area managers you are reinvesting in your branch to raise profit boosting your pay, HR will reimburse you but it will upset your direct managers as there incomes are tied to area profit. Branch & Area Managers are not always the most honest as they say whatever needs to be said to sell you there point of view. Often times Area Managers & Branch Managers will ignore company policy to make a customer happy or get a good deal on the road. In training you will hear rules & policy but once your in the office the branch & area managers will find a way to overlook the policies in place. In order to stay on the good side of your direct bosses you will be asked to break the policies. Dress policy is very professional, how you dress will have an effect on rather you get promoted, it doesn't matter if your out washing cars for 1-2 hours at a time. As a Manager Trainee you are expected to work 49 hours a week. Enterprise is ran like a fraternity, so lots of hazing. Expect to work extra hours off the clock, making food runs, for body-shops and dealerships (don't expect to be reimbursed), buying lunch for car preps & accounts (again no reimbursement), after work happy-hours (on your own dime).

Explore other reviews about Enterprise Mobility

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Busy but good work environment

Cons

No cons. I had a good experience.

4.0
Apr 4, 2018
Recommend
CEO approval
Business Outlook

Pros

I want to provide a comprehensive review, simply because a lot of the responses on Glassdoor are just short complaints that do not provide very useful information. But before I get into that, a little breakdown of my mindset going in to working at Enterprise: I knew it was not going to be my forever job from the beginning. I planned to stay for about a year to learn some broad-based skills and then move on to an industry in which I was more interested. A lot of people start working at ERAC with the mindset of only staying at the company for a few years, but it is absolutely an organization that has an "up or out" philosophy. If you're not willing to move up in the company, there's really no point in staying there because of how quickly people promote. If you're someone who doesn't have a problem committing a good portion of their career to one company and gaining significant financial benefits from it, then Enterprise is definitely a good option for you. 1) The People: If you ever decide to work for Enterprise, one of the first things you'll hear about the company is the quality of the employees. And while many of the ERAC mantras can be annoyingly repetitive (area managers and above frequently talk like they’ve been drinking the ERAC Kool-aid for a while), this claim is absolutely true. Enterprise hires some of the most driven, ambitious, intelligent, and genuine young people around, and they really are the strong foundation that makes the company successful. 2) The Leadership: Every single person above you was in your shoes at one point. Thus, they know what kind of garbage you go through with customers, how banal the job can be, and how exhausting it is transitioning from college (or another industry) to a 12-hour a day job. You won't see much of the higher-ups (regional managers and above) as they only pop in every few weeks to say some words of encouragement and check to make sure the branches look clean, but you will interact with your branch and assistant managers on a daily basis. Assuming they're good people and doing their jobs effectively, you will learn a lot from them while you're an MT. 3) The Skillset: You're going to work. A LOT. And you're frequently going to be working with customers who are...horrible people. Like for no reason. But through working with the large amount of people that you will (no matter how good or bad they are) you are going to gain extremely valuable skills to launch your future career - whether that's at Enterprise or somewhere else. Communication, sales, conflict management, strategic thinking, problem-solving; this is just some of what you're going to learn as an MT.

Cons

1) The Hours: Most reviews put this in the “Cons” section and it’s because it’s accurate; you will not have a work/life balance at Enterprise. The minimum expectation is 49 hours/week, which is actually what your targeted salary is based on. You will likely work around 55-60 hours/week, and your branch and assistant managers will work more. Branches are typically open from 7:30am-6:00pm, but most of us are there in the morning at 6:45am-7:00am to wash the cars in preparation for the day. Customers who come in at 6:00pm (and people absolutely will try to come in even if the doors are locked) can also hold you up for another 20-30 minutes. If you’re at an airport location or a flagship branch that is open every day, you will work holidays. If your branch is understaffed, you will not get a lunch. 2) The Work: You’re going to be doing the exact same thing every single day. Checking customers into cars takes up the majority of your time, and while the ability to constantly practice your sales pitch is pretty fun, you’re going to find yourself asking every single customer the exact same questions in an attempt to make conversation and keep up the perception of quality customer service. There’s also a lot of backend work to be done, such as calling customers to verify that they are still planning to come in to pick up a car, coordinating with body shop and dealership locations, and leaving voicemails for customers who picked up a car and haven’t returned it in a few days and now have a balance due even though their card declined. Oh, and don’t forget about cleaning the cars. 3) The Promotional Path: This is actually one of the primary reasons I left Enterprise. There’s very limited options to move beyond daily rental, and you’re really only able to do so after becoming a Branch Manager or above, which generally takes 1.5-3 years to attain. If you want to explore HR, business management, fleet work, or any other departments, you’re going to have to stick with the company for a number of years.

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Enterprise Mobility Response
7y
Thanks so much for your thorough and honest review! Good luck in your future endeavors!
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