1.0
Feb 14, 2017
Former employee, more than 10 years
Recommend
CEO approval
Business Outlook
Pros
your own account manager, had a good support structure
Cons
outsourced most of support, went from a great service oriented company that took great care of its customers to a profit driven only company at the detriment to the customer. Laid off a lot of talent and experience. Sending third party techs onsite. Went from a proactive company to a reactive only company. Reduced the quality of support but did not reduce the price they charge.