Falling apart - Financial Service Representative Epicor Software Employee Review

1.0
Jul 9, 2015
Recommend
CEO approval
Business Outlook

Pros

Some dedicated employees still holding on. Chic f la and HEB are across the street? I am grasping for things at this point.

Cons

Where do I start??When Joe Cowan came on board I personally felt very excited about the possibilities. He talked about the “keys to success” and I was ready to drink the Kool-Aid and be the ever loyal employee that I always had been. Then the “globalization” started and I watched as jobs were moved to Mexico where they could pay someone 15k a year there to do what they need to pay 40k a year for in the states. All the while I have watched as the work product suffered. The people that I have worked with for so many years are the only reason I have held on this long. I watch major talent and legacy knowledge walk out the door for better offers which leaves the remaining employees and customers to suffer. The company is constantly in reactive mode instead of proactive mode. Every day is a constant battle of putting out fires that could have been avoided with competent management at the helm. You leave feeling exhausted and defeated. It would be much easier to hold back the tide than to manage the unreasonable workload at Epicor. Middle management is a joke, incompetent, and cannot be relied on to solve operational or personnel issues of any kind. Entirely too worried about maintaining control to actually listen to valuable feedback from employees. I have not seen any process improvements at all under the current “leadership”. Advice to management – Sacrifice your pride and try to win back some of the talent that has left us. Hold onto the talent you have remaining. Wake up! The company is falling apart!

Explore other reviews about Epicor Software

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

It’s been a really positive experience working at Epicor. I’ve had the chance to work on meaningful roles, partner closely with great teams, and continue learning along the way. The people here make a big difference—there’s a strong sense of collaboration, and it feels like everyone is working toward the same goals. Overall, it’s been a place where I’ve been able to grow and actually enjoy the day-to-day.

Cons

Like any company in a growth stage, things can move quickly at times, which can come with its challenges—but this is something Leadership is aware of and being cautious about.

4.0
Apr 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Supportive teammates - Powerful technology - Excellent growth opportunities - Vertical and Horizontal career advancement opportunities if you are curious, proactive, motivated, and genuinely passionate about the brand, teams, and the work we are doing

Cons

- It is easy to fade into the background if you don't have a center-stage role, you need to step up to make yourself visible; otherwise, you're at risk of career and reward stagnation - Like most companies, cost and timing are major contributing factors when deciding on the tools leadership make generally available to individual contributors - you're bound to be disappointed if you expect to have the latest and greatest of everything without first providing a value proposition to a senior leader. Be ready to invest personal time building use cases and gathering data to make strong cases for solutions you think will add value to your team and have a positive impact on the organizational strategy

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Epicor Software Response
2mo
Thank you for taking the share your feedback. We appreciate the time that you've spent with us and it is clear that you care deeply about the work we do for our customers at Epicor. We are happy to hear that your team and the career development opportunities we provide have been highlights of your experience with us. We're proud to say this is the experience that we're committed to providing to everyone on our team. With that being said, every person on our team, regardless of their personality or role, deserves to be valued and rewarded for the impact we make. We take this feedback seriously and are committed to making sure all contributions are equally valued. Our quarterly STAR awards are just a small piece of the puzzle. In FY24, the Epicor team recognized each other 17,346 times our internal recognition tool. We're continuously improving and innovating these types of tools and initiatives so that we can cultivate a culture of appreciation at Epicor. We encourage you to share what you've experienced with your HRBP so that we can hear more of your ideas and perspective directly. Thank you again for this thoughtful review.
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