Great team members trying to give a quality experience to customers! - Customer Service Specialist FedEx Office Employee Review

2.0
Dec 17, 2011
Recommend
CEO approval
Business Outlook

Pros

Flexable hours,good benefits,new challenges everyday.

Cons

Need equipment updated,remember why we left cannon,and go back to Zerox.We need quality machines to give quality service. Let the world know that Kinkos is still hiding out at Fedex Office! Very hard to get a 35 hour work week out of them.

Explore other reviews about FedEx Office

5.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly coworkers and supportive team environment. Gained strong customer service and communication skills while helping with printing, shipping, and handling different types of orders.

Cons

Limited opportunities for advancement since you often have to wait for someone to leave before moving up.

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Have a Strong staff and great customers -for the most part. Don't see my boss but 1-2 month.

Cons

The corp fluff to accomplish something. Setting all these goals and targets then forget about 90% until it's time to do the yearly "anonymous" survey. Then you see which stores had how many surveys done. 🙄 Keep it short and sweet it would be more effective. Have outstanding customer service but don't do anything personal in your store to recognize your customers. Be different but don't show it 😂 Working for Amazon now with no more pay. It benefits the store not us in our paychecks. At times unrealistic expectations with a high volume store and a staff of 4-5.

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