Metrics and tasks outweigh customer focus. - Assistant Manager FedEx Office Employee Review

Everything is about metrics and tasks that do not help customer service. They actually hurt customer service and sales. False simplification. Between product of the month, sales to plan, monthly controlled monitoring, pack-n-ship, understaffing, payroll constraints, package volume, an INK checklist, on-line training, done right and on time, we listen, formally voice of the customer, cleaning your own bathrooms, a ridiculous checklist for all print orders, having team members check everything that is done and recheck it is a miracle customers are taken care of at all.