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Fidelity Investments

Engaged Employer

Solid financial job with changing bonus structure - Çustomer Service Representative Fidelity Investments Employee Review

4.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

A solid financial job with usual investment firm perks like STD, 28 days PTO after 5 years, etc. Slow season has a lot of off phone time.

Cons

Bonus structure and metric goals have changed, and not for the better.

Explore other reviews about Fidelity Investments

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work and great snack too.

Cons

Not all the teams are good

5.0
Jun 11, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits including profit sharing and bonuses are great. The breadth of this company provides a great opportunity to try out different career paths or boost your current one.

Cons

In my current role, I am working overtime more often than I'd like with recognition that seems to only go so far until it sizzles out. That may be tied to the size of the company itself, where promotions work in a "trickle down" manner.

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