Remote work but high pressure and no appreciation - Associate Customer Support Specialist First Advantage Employee Review

3.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home Salary and that’s it

Cons

Too much pressure and the chats are always back to back and need to handle 3 3 chats at a time. No avail time and no appreciation . You just have to work work work!

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First Advantage Response
5d
Thanks for providing feedback! We're glad you found the remote working environment to be a positive in your time with us. We’re sorry to hear that your time in the role felt demanding and that the pace of chat handling and workload created added pressure. We understand how important it is to feel supported, have balanced workloads, and receive recognition for the work you do. Feedback like yours helps highlight areas where we can continue to evaluate our processes and better support our teams. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.

Explore other reviews about First Advantage

5.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent work environment and great coworkers

Cons

No cons are within this company for me

1.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote first company Once out of operations you really manage your own time.

Cons

Excessive Workloads Poor choice in Team Leads Don’t get sick and if you do pray it doesn’t last longer than your FMLA 12 weeks because they will fire you! Even after 8 years of employment. Even when it is documented that they are responsible for the health issues caused by burnout!

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