Senior Customer Service Executive - Senior Customer Service Representative First Advantage Employee Review

5.0
Sep 20, 2019
Recommend
CEO approval
Business Outlook

Pros

The Salary is credited on time and there is no work pressure when compared to similar industry. They consider employees situation and do grant leaves for us during emergency. They have POSH this is to prevent any employees being physically, mentally or verbally abused by anyone in the company.

Cons

IJP's here are rolled out and most of the time the best one is not able to get through the 1st round (though they are doing most of what the team lead does, Eg: creating reports, managing the queue, handling the team etc). They need to consider each employees ability, contribution, dedication and effort and push them to a next level rather than asking them to clear the IJP roundsof interview.

Explore other reviews about First Advantage

5.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent work environment and great coworkers

Cons

No cons are within this company for me

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First Advantage Response
3w
Thanks for leaving a review of your experience with us! We're glad to hear that the work environment is a good fit and that you're enjoying your coworkers. We hope you continue to find your time with us to be a positive experience.
4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

remote positions work life balance direct report supervisor easy to work with

Cons

work can be repetitive some employees get away with doing bare minimum while others get additional assignments pay could be better

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