Weekly Changes - Sr. Customer Service Representative First Advantage Employee Review

2.0
Nov 2, 2023
Recommend
CEO approval
Business Outlook

Pros

The pay is great. The start pay is $18 but if you have a little more experience than most it’s $19.25. Your productivity will get you a salary increase.

Cons

No down time until break, chat and lunch. Phones ring back to back. If you are a top worker they will have you in more than one queue, which means you’re taking more calls on top of your calls. You complain to Management about your stress and mental health, the reply will be there is nothing they can do. So if you have never worked in a call center A BUSY ONE. This company is not for you.

Explore other reviews about First Advantage

5.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent work environment and great coworkers

Cons

No cons are within this company for me

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First Advantage Response
1w
Thanks for leaving a review of your experience with us! We're glad to hear that the work environment is a good fit and that you're enjoying your coworkers. We hope you continue to find your time with us to be a positive experience.
4.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits team member s

Cons

Work life balanced goals were hard

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