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Firstsource Solutions

Engaged Employer

Not willing to pay redundancy - Customer Service Representative Firstsource Solutions Employee Review

1.0
Nov 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Lovely staff, they have decent hours

Cons

It’s an outsourcing company, contracts get pulled all the time and cause people to be made redundant however when you find a new job because of the redundancy they then take the redundancy pay off the table and refuse to pay it

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Firstsource Solutions Response
6mo
Thank you for sharing your feedback. We’re glad to hear that you find the staff lovely and the working hours reasonable.As an outsourcing company, client requirements can sometimes lead to changes in contracts, which may result in redundancies. We understand that situations involving redundancy pay can be frustrating, and we encourage employees facing such issues to reach out to HR for clarification and support

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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