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Firstsource Solutions

Engaged Employer

Stable Job with Skill‑Building Exposure - Senior Customer Service Associate Firstsource Solutions Employee Review

5.0
Dec 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Supportive Work Environment Good Place for Freshers Opportunities to Learn Job Stability in Many Processes Flexible Shifts (in some processes) Large Global Company

Cons

High Work Pressure in Certain Processes Shift Timings May Be Challenging Process‑Dependent Experience Frequent Changes in Client Projects

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Firstsource Solutions Response
5mo
Thank you for sharing such a detailed and thoughtful review! We’re delighted to hear that you value the supportive work environment, learning opportunities, and job stability that Firstsource provides. It’s great to know that you see us as a good place for freshers and appreciate the flexibility and global exposure we offer. Recognition programs, maintaining open communication, and expanding internal career pathways are aligned closely with our ongoing efforts to strengthen engagement, learning, and growth opportunities for all employees.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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