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Firstsource Solutions

Engaged Employer

"Favoritism, UnderPay, Lack of Education" - Patient Account Representative Firstsource Solutions Employee Review

2.0
Apr 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Pros Pay is decent for the most part than other paying companies but the percentage raise is insane. Across the board, as they state, raises have been cut off to a .05. Our office is a ghost town... A lot of layoffs, resigning, and No Promises kept!

Cons

Favoritism is a problem at our Miami location! Hard real workers are treated poorly and not given the opportunity of equal back to back 2 days off in a row. Days off are separated. Under-educated / barely working employees given top quality care and are favored than those who are educated and working hard... Promises from upper management are voiced but never rendered. Manager has her right hand person that covers for her at all angles, gives her priority employee care than others at hand. Holidays are worked for on one half of hospitals while the other half has them officially off all year round. Scheduled hours are changed for all except one employee having the best hourly schedule just because... Manager/ supervisor favor some, than others. Lies, lies, lies.... Definitely not an Equal Opportunity Environment.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Helping patients is the best part of the job

Cons

Very little management support to onsite employees

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