Firstsource Solutions

Oh my god! - CSA Firstsource Solutions Employee Review

1.0

Aug 22, 2016

Csa

Recommend

CEO approval

Business Outlook

Pros

The "homeworking" option is highly convenient.

Cons

3 weeks of virtual training and yet we don't even know how to transfer a call! Thrown right in to live calls with little to no support. This is the modern day equivalent of being thrown to the lions. Those that fail, i.e. pretty much everyone, are berated and screamed at. HR are completely useless. They know nothing, say nothing, and do their very best to avoid everyone. No wonder, employees are desperately unhappy as FS and HR will, typically, be their first point of contact.

Firstsource Solutions Response

Thanks for taking the time to write this review and I’m sorry to hear about your experience so far. We work to provide best in class training programmes for our employees, to ensure that they are motivated and delivering great results for our clients. If you require more support, please get in contact with your CEL and we will provide you with the support that is needed. We aim to create an environment that allows you to do your best work. We value and consider all feedback and we will continue to find ways to improve.

Oh my god! - CSA Firstsource Solutions Employee Review

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