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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      Completely unprofessional - Customer Service Advisor Firstsource Solutions Employee Review

      2.0
      Mar 15, 2017
      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are no pros working for First Source. Every time the Sky contract is renegotiated you get sold into further slavery, more pressure is added. Team Leaders often lie to their teams and HR are clueless as to the problems on the call floor. Managers also pass the buck when they make mistakes and again very unprofessional.

      Cons

      Don't believe their hype. Bonus scheme is too unstable, targets are constantly moved which means you often miss out. HR dept needs an overhaul and to check letters properly.

      avatar
      Firstsource Solutions Response
      8y
      We are sorry to hear about your unfortunate experience during your time at Firstsource. Our colleagues are at the forefront of everything we do and we are committed to empowering, motivating and supporting every single member of our team. We are taking your feedback and addressing the places we missed in delivering a great working experience for you.

      Explore other reviews about Firstsource Solutions

      5.0
      Dec 4, 2025
      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team support from everyone

      Cons

      Not much pto and policy change

      1.0
      May 18, 2026
      Claims examiner
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. Deadful company. Stay away

      Cons

      Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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