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Firstsource Solutions

Engaged Employer

Poor - Customer Service Representative Firstsource Solutions Employee Review

1.0
Sep 21, 2017
Recommend
CEO approval
Business Outlook

Pros

You get paid...sometimes. Free Sky

Cons

Poor management, poor payroll, poor hygiene, poor culture/environment. Never get any help from managers or HR even when grievances are made. You WILL get underpaid and you will have to chase this up in your own time for weeks before getting any response, only to give up and let the thieving company keep the money you have earned. Would get generic responces along the lines of "we try to get it right all of the time, there will be times we fall short." ...Well one or two mistakes can be forgiven, however this company will never learn form its mistakes as they refuse to listen in the first place. If you want to help your employees then do it instead of brushing them off. Id happy to write to you (again) if you leave me contact details of someone who is actually going to do something.

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Firstsource Solutions Response
8y
We are sorry to hear about your unfortunate experience during your time at Firstsource. Our colleagues are at the forefront of everything we do and we are committed to empowering, motivating and supporting every single member of our team. We are taking your feedback and addressing the places we missed in delivering a great working experience for you.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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