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Firstsource Solutions

Engaged Employer

Great team leaders, poor higher support and long hours - Customer Service Representative Firstsource Solutions Employee Review

3.0
Nov 19, 2017
Recommend
CEO approval
Business Outlook

Pros

The team leaders and your work colleagues are generally great.

Cons

Head office can be quite rude to home-based agents and the hours are far too long considering the amount of work you have to constantly complete

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Firstsource Solutions Response
8y
Our colleagues are at the forefront of everything we do and we are committed to empowering, motivating and supporting every single member. We do continuously congratulate our colleagues throughout our Facebook page but also through reward and recognition. We are taking your feedback and addressing the places we missed in delivering a great working experience for you.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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