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Firstsource Solutions

Engaged Employer

Customer service agent - Customer Service Advisor Firstsource Solutions Employee Review

3.0
Jul 31, 2013
Recommend
CEO approval
Business Outlook

Pros

Hourly rate is better than most at €9.50. Easy to make friendships. Management are friendly and mostly supportive. Can climb up the career ladder if wanted.

Cons

Not well run. Poor organisation and planning. Will approve holidays and still roster people on. A lot of pressure put on agents to reach time targets when targets are slightly unreachable.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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