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Firstsource Solutions

Engaged Employer

Great Place to work - Customer Service Representative Firstsource Solutions Employee Review

5.0
Apr 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Great overtime incentives, good working environment and opportunities for progression. Would of loved to stay in this role although was moving abroad.

Cons

High staff turnover due to nature of the job

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Firstsource Solutions Response
5y
Many thanks for your review. It’s encouraging to know you recommend us as an employer. Our commitment is driven by our 'Employee First' culture and enabling Firstsourcers to perform their best matters most to us. We're happy to know that you are satisfied with the compensation and benefits and the enabling work environment being provided at Firstsource. The upward mobility of employees is our key focus and we’re constantly looking for ways to ensure they have access to growth and development opportunities. Great to know that your positive experience is also reflective of the same. We put our best efforts to reduce the turnover of our staff and we are progressing in it. We encourage you to share your ideas with your Human Resources Team. Wishing you a fulfilling career with Firstsource.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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