Firstsource Solutions

don't talk to them or take the bait - Customer Service Representative (CSR) Firstsource Solutions Employee Review

1.0

Sep 1, 2022

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

none I cannot think of one. Wages are not competitive. Benefits are not exceptional

Cons

Management knew nothing of OH, FL or SC medicaid. if you did not the "script" exactly you got bad reviews. The workers they hire are unprofessional, do not show up for work & talk about their life all the time. That's ok if you have children, dogs or other noises like yelling. No problem. No salary hikes, What you are paid when you're hired is that. Remember if they offer a $1000 for sticking it to 6 mo & 1 year tells you it's a high turnover.

Firstsource Solutions Response

Thank you for sharing your concerns, and we are sorry to hear your experience with us is not a positive one. Our operational leadership team is well-versed and has a comprehensive knowledge of Federal and State financial assistance programs. Firstsource provides a competitive compensation and benefits package that is continually being reviewed based on market trends. Our comprehensive pay and benefits package offers a number of incentives and rewards in addition to the base salary.

don't talk to them or take the bait - Customer Service Representative (CSR) Firstsource Solutions Employee Review

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