employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Lacking talent development - Customer Service Representative Firstsource Solutions Employee Review

2.0
Feb 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Friendly coworkers Some limited opportunities for progression

Cons

Poor shift timings Lack of development structure Some managers lack emotional intelligence Led by office politics rather than performance and skills

avatar
Firstsource Solutions Response
2y
Thank you for sharing your feedback about your experience at Firstsource. We're glad to hear that you enjoyed working with our friendly people, and found that you had some opportunities for progression. However, we are sorry to hear that you faced challenges with shift timings, development structure, and certain management behaviors. We are committed to creating a culture that values performance and skills over politics. We encourage you to reach out to our HR team if you have any specific feedback or suggestions for improvement.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

See reviews by: Helpful|Rating|Date|All