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Firstsource Solutions

Engaged Employer

Not bad to work for - Customer Service Representative Firstsource Solutions Employee Review

3.0
Feb 19, 2024
Recommend
CEO approval
Business Outlook

Pros

everyone there for the same reason, people are nice

Cons

the customers of eir are painfully entitled

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. It's great to hear that you've had a positive experience with your colleagues and feel that everyone is aligned with a common purpose. We understand that dealing with challenging customers can sometimes be difficult. Customer service roles often require patience and professionalism, especially when faced with demanding situations. We appreciate the hard work and dedication our employees put into handling these interactions with grace

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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