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Firstsource Solutions

Engaged Employer

Fast paced remote work - Customer Service Representative Firstsource Solutions Employee Review

4.0
Apr 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Fully remote job Team briefings are carried out in the mornings Some people in management are really efficient

Cons

Fully remote so can’t bond with teammates Fast paced constantly taking calls so feels exhausting Some managers know less than new trainees

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We're pleased to hear that you appreciate the fully remote job structure and the morning team briefings. It's also great to know that some members of our management team have been efficient and supportive. We aim to maintain a productive remote work environment and ensure effective communication and management across the board. We understand that working remotely can make it challenging to bond with teammates, and we are exploring ways to enhance team connectivity even in a virtual environment. We acknowledge that a fast-paced work environment can be demanding, and we are committed to providing resources and support to help manage the workload effectively.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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