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      Foundever

      Engaged Employer

      Foundever reviews

      The very definition of "Dead End" - Back Office Specialist Foundever Employee Review

      1.0
      Mar 2, 2026
      Back office specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers were great, direct supervisor was a really good person in spite of the culture

      Cons

      Sub-par pay, virtually no room for improvement or advancement, barely passable PTO structure, no sick time, horribly expensive medical coverage (which is based on a tiered system where management pays less for better coverage), leadership has no problem blatantly lying during the interview process, ridiculous security policies that make no sense (and are NOT determined by the contracted company, regardless of what leadership will say). All around a really unpleasant experience, all except the co workers and direct supervisor I had, but that was certainly in spite of the company and not because of it.

      avatar
      Foundever Response
      3mo
      Thank you for sharing your feedback. We’re glad to hear you had positive experiences with your co-workers and direct supervisor. At Foundever, we offer a robust suite of health and welfare benefits to help you care for yourself and your family. We’re continuously reviewing our benefits and rewards programs to best support our associates. We understand that career growth, compensation, and benefits are important to our associates, and we value your perspective. We conduct regular market analysis to help ensure we remain competitive. We will share your experience with the appropriate teams to ensure your feedback is reviewed as we continue to improve. We are committed to fostering a supportive and rewarding workplace and appreciate you taking the time to share. Kim at Foundever

      Explore other reviews about Foundever

      5.0
      May 29, 2026
      Financial representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      7 week training to get a person ready to go into production.

      Cons

      Work hours depends on clients needs. So hours may vary.

      2.0
      Jun 10, 2026
      Account resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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